Frequently Asked Questions

WHERE DO YOU SHIP?

We currently only offer shipping to Australia.
We hope to expand to new markets as our brand grows and hope to one day very soon see Maisie muses around the world.

 

WHAT IS YOUR SIZING?

Please refer to our size guide here.
If you are still unsure about your size, or need any style specific guidance, please email us at customercare@maisielabel.com.

 

HOW DO THE REMOVABLE STRAPS ATTACH?

Our removable straps can be secured by small, but strong snap buttons.
Each dress or top has 4 buttons at the front and back of each shoulder strap. This means 16 buttons in total.  Each strap will have 2 buttons that will allow you to easily attach and remove your straps, adjusting how wide or narrow you want them to sit on your body.

 

DO YOU OFFER REFUNDS AND RETURNS?

Please refer to our returns policy here

 

WHERE ARE YOUR STYLES DESIGNED?

All of our pieces are exclusively designed here in Australia

 

WHERE DO YOU MANUFACTURE??

All of our pieces are currently produced in Dongguan, Guangdong, China by our one wonderful manufacturing partner. If you are interested in learning more about them, you can read more here.